Frequently Asked Questions
Got a question? We've answered the most common queries below.
For Homeowners
Q:How does the FindMySolar matching process work?
Once you complete our 7-step roof survey, our algorithm analyzes your data (roof pitch, orientation, shading, energy usage) and matches you with up to 3 local, MCS-certified installers who best fit your requirements. They will then reach out with comparable quotes.
Q:Is the service really free for homeowners?
Yes, completely. FindMySolar is 100% free for homeowners to use. We generate revenue by charging installers a flat, transparent fee to access the technical survey data you provide.
Q:How do you vet the installers on your platform?
Every installer in our network must hold valid MCS (Microgeneration Certification Scheme) accreditation. We also verify their insurance, history of customer satisfaction, and industry body memberships (e.g., RECC, HIES).
Q:Will I be pressured by aggressive salespeople?
No. We strictly forbid 'hard sell' tactics from partner installers. By providing them with your full survey data upfront, they can generate accurate quotes without needing to sit in your living room for hours.
Q:How accurate is the solar ROI calculator?
Our calculator uses real-time regional weather data, average electricity tariffs, and physical characteristics of your roof to estimate system size and savings. While highly accurate, final yields depend on actual installation specifics.
For Installers
Q:How do I join the FindMySolar Partner Network?
Click 'Claim Your Free Profile' on our installers page. You'll provide your MCS certification details, service areas (postcode districts), and company information. Our onboarding team reviews all applications within 24 hours.
Q:How much do leads cost?
We operate on a transparent, flat-fee per lead model. Standard technical leads are priced at £25. There are no monthly subscriptions, no retainers, and no lock-in contracts. You only pay for what you purchase.
Q:What is the 'Lead Quality Guarantee'?
If you purchase a lead and discover the contact details are invalid or the customer is unreachable, you can flag it within 7 days for a full wallet credit replacement — no questions asked.
Q:How many installers receive the same lead?
To ensure a high conversion rate for partners and fair choice for homeowners, we match each homeowner with a maximum of 3 qualified installers.